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Terms, Rights and Account Rules at rajawali155

This page sets out the legal framework that governs your account with rajawali155 — covering how we handle your data, what rules apply to wallet transactions through DANA, OVO and GoPay, and what rights you hold as an account holder.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesUser RightsJurisdiction Notice
rajawali155 Terms, Rights and Account Rules at rajawali155
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you need to raise a legal question, request a copy of your account data, or dispute a policy decision, these are the direct channels to use. We aim to acknowledge legal and data-related requests within a reasonable timeframe. For wallet-specific queries involving DANA, OVO or GoPay, include your account reference so we can trace the transaction record.

Team online

Live Chat Support

Reach the support team directly through the live chat icon in your account dashboard. Use this channel for urgent legal queries or account access issues that need quick attention.

Email — Policy & Data

Send data access requests, account dispute notices or written legal correspondence to our support email address listed in the account help section. Include your registered account ID.

Account Help Centre

The help centre inside your account panel covers standard policy questions — wallet rules for DANA, OVO and GoPay, account closure steps, and how to request a data summary.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

Your account security and data privacy are managed through a combination of technical controls and clear retention policies. We use SSL encryption across all account pages, and wallet verification steps for DANA, OVO and GoPay require PIN confirmation on the payment provider side before any transaction is processed. We do not store full wallet credentials on our servers.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept only for as long as required to operate your account or meet applicable legal obligations. Once an account is closed, personal data is deleted or anonymised within the retention window set by applicable rules.

Account Security

Login uses OTP verification sent to your registered mobile number. Any account change — including wallet updates for DANA, OVO or GoPay — triggers an additional verification step before it takes effect.

Requesting Changes

To update, correct or request deletion of your personal data, contact us via the email channel listed in the support section. We will confirm receipt and process the request within the timeframe required under applicable policy.

Your Legal Questions, Answered Directly

These are the questions we actually receive about account terms, data rights and policy scope. If something isn't covered here, use the live chat or email path in the support section above.

Our terms apply to accounts accessed from Indonesia where local law permits. Eligibility depends on your location and the regulations in effect there — we do not make that determination for you.

Yes. Send a written request to our support email with your account ID. We will compile and deliver your data summary within the timeframe required under our retention and access policy.

Transactions via DANA, OVO and GoPay are subject to both our account terms and those providers' own service conditions. Both sets of terms apply; we cannot override the payment provider's own rules.

After account closure, personal data is deleted or anonymised within our standard retention window. Wallet transaction records may be retained longer if required by applicable legal or regulatory obligations.

Submit a written dispute via the support email channel, including your account reference and a clear description of the issue. Our team will review and respond within a reasonable timeframe.

We share data only where necessary to operate your account — for example, with DANA, OVO or GoPay to process transactions — or where required by law. We do not sell personal data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.